Frequently Asked Questions

Below is a list of Frequently Asked Questions about Ruco wood heater and fireplace glass cleaner.

General Questions

Does this product really work?

Yes, it does! There is no longer any need for labour-intensive scrubbing, scraping and scratching your glass. With this formula, you literally spray the glass, wait about thirty seconds to a minute and wipe off. It’s that easy! For particularly baked on soot and creosote, you may need to repeat the process and/or increase the wait time. Either way, clean glass is totally achievable with Ruco Wood Heater and Fireplace Glass Cleaner. See How it Works

Will frequent use of this product condition the glass and prevent further build-up?

Yes. Using this product frequently may assist in diminishing the amount of soot and creosote allowed to adhere to the glass. It also helps to clean the glass more easily because the deposits have not been allowed to bake on. The more baked-on the deposits are, the more difficult they will be to remove.

My fireplace glass has very baked on creosote. Will your product work?

Absolutely! We have had customers tell us that their glass hadn’t been cleaned in years. With our product, they were able to achieve clear glass again. In the case of very heavy creosote deposits, you may require two or more applications and a slightly longer wait time before wiping off.

Is this product safe?

Yes, so long as the product is used as directed and for the purpose it is intended for. The ingredients used to formulate this product are also used in many trusted brands of household cleaning products that consumers are accustomed to using worldwide. Please read the back label, use only as directed, and always keep any chemical products out of reach of children.

Who is behind Ruco?

We are an independently owned, family operated business. Our commitment is to customer satisfaction and to offer value and a product that works.

If you don't find the answer you're looking for don't hesitate to click

Contact Us